Delivery & Returns

Delivery Info

We have carefully researched delivery charges and have endeavoured to keep postal charges as low as possible, and to eliminate postal charges completely for all orders over €90 within Ireland. All deliveries will be sent with An Posts regular postal service in Ireland (including Northern Ireland) only. All orders over €90 will be sent free of charge using An Posts regular postal service or courier where appropriate in Ireland only.

Orders are typically dispatched within one working day of purchase. For orders under €90 customer have the option of delivery either through An Post regular postal service or by courier depending on the choice made during purchase.
An Post delivery within Ireland and Great Britain generally takes 1-3 working days from dispatch. If you do not receive your delivery within 7 days of receiving your dispatch e-mail please contact us. Deliveries to other European countries generally take 3-5 working days, while international deliveries may take 5-10 working days.

A record of postage is kept for all deliveries.

Delivery and handling charges for An Post within Ireland for orders costing:
€1 - €20 = €2.50
€21 - €50 = €4.50
€51 - €75 = €6.50
€76 - €90 = €7.50

Delivery and handling charges for An Post to Great Britain and Europe:
€1 - €20 = €4.50
€21 - €50 = €6.50
€51 - €75 = €8.50
€76 - €90 = €11.00                                                                                                                          €91 +        = €15.00

Delivery and handling charges to the USA and rest of the World
€1 - €20 = €6.50
€21 - €50 = €8.50
€51 - €75 = €12.00
€76 - €90 = €15.00                                                                                                                            €91 +        = €20.00

*Please note for bulky/heavy overseas deliveries additional charges may apply however we will contact you to discuss prior to dispatch.    Please note for Sling/ carrier deliveries only 1 sling/carrier per order is permitted.

For currency conversion:
http://www.oanda.com/

Courier Delivery:

Please note, courier delivery is only available within Ireland (including Northern Ireland). For customers who make a purchase on a working day prior to midday and opt for courier delivery, you can expect next working day delivery. For purchases made after midday or at weekends, courier delivery will take two working days. The cost for courier delivery is €10.00.

Please Note: We will always endeavour to meet these timings, however as the courier service is a third party, not directly controlled by us there may be delays outside of our control.

For courier orders, please ensure that you will be at the delivery address to sign for your purchase. It is a good idea to give a work address if you will not be at home during the day. Please always provide us with a mobile number so that if you are not there, we can contact you.

For UK, Europe and Rest of World deliveries we use the regular postal delivery with An Post.
HipBaby is not liable for any import duty for international orders.

Ordering:

If required orders may be made by phone, as well as through our web site. Simply call us on 086-4191850 and we will take the order for you. All orders received through our web site will receive a confirmation of order. This will normally be sent by email. Please note that due that as a security measure we may contact customers for additional payment details.

For Overseas orders where possible please pay via PayPal. If paying by credit card we will contact you for further information. Unfortunately this is as a result of fraudulent transactions from overseas addresses.

Returns:

At HipBaby we only want satisfied customers, if for any reason you are unhappy with your purchase we will gladly refund you in full (excluding postal charges if applicable) or if requested offer a replacement.

We must receive returned items within 10 days of receiving the goods. The items must be in perfect condition, unused in its original packaging and with all tags intact. We suggest that you use recorded delivery for returns as we cannot be held responsible for the non-arrival of returned goods.

HipBaby will accept all postal costs relating to faulty goods. Where goods are exchanged, a postal charge will apply.  Where free shipping applied to an order that is being returned the shipping charge incurred by HipBaby will be taken out of the refund.

Please contact us for the return address